Refund policy

Last updated: October 10, 2026

1. All Sales Are Final

Elviroxa operates using a dropshipping fulfilment model, working with third-party suppliers to deliver products to our customers.

All sales are final. We do not accept returns or offer refunds for change-of-mind purchases, incorrect product selection, or buyer's remorse, except where required by applicable law or expressly stated in this policy.

Please review product descriptions, specifications, images, and shipping information carefully before placing your order.

2. Damaged, Defective, or Incorrect Items

We want you to receive the product you ordered in the expected condition.

If your order arrives damaged, defective, or different from the item you purchased, please contact us at info@elviroxa.com.

Please include:

  • Your order number.

  • A clear description of the issue.

  • Photos or videos showing the damage, defect, or incorrect item, where applicable.

Our team will review your request and determine an appropriate resolution. Depending on the circumstances and applicable law, a replacement, refund, or another remedy may be available.

3. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact us at info@elviroxa.com.

Include your order number and tracking information, if available. We will review the shipment status with our fulfilment partners and help determine the appropriate next steps.

Delivery estimates are not guaranteed. However, this does not affect any rights or remedies available to you under applicable law.

4. Order Cancellations

Orders may enter processing or fulfilment shortly after being placed. As a result, cancellation requests cannot be guaranteed once processing has started.

If you need to request a cancellation, contact us as soon as possible at info@elviroxa.com.

Any cancellation or refund required by applicable law will be handled accordingly.

5. Exchanges

We do not offer exchanges as a standard service.

If you receive a damaged, defective, or incorrect item, please contact our support team so we can review the issue and determine an appropriate resolution.

6. Refund Processing

Where a refund is approved or required by applicable law, it will be processed using the applicable payment method or another legally permitted method.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

7. Contact Us

If you have any questions about this Return & Refund Policy, a damaged product, or an order issue, please contact us:

Email: info@elviroxa.com

Please include your order number so our team can review your request efficiently.

Thank you for shopping with Elviroxa.